General Terms and Conditions of Sale

These general terms and conditions of sale (hereinafter “the Terms”) govern all contractual relations between Flexair Park SRL, a private limited liability company, and any person, hereinafter “the Customer”, booking a parking space through the flexairpark.com website or by telephone.

The service consists in making a parking space available near Brussels Airport, including a free return shuttle service to the terminal, available 24 hours a day, 7 days a week.

Prices are expressed in euros, all taxes included, and include Belgian VAT at the applicable statutory rate. They can be consulted on the car parks page and are calculated automatically according to the length of stay, the category (indoor / outdoor) and any promotional codes.

A deposit of 20% of the total amount is required at the time of booking in order to confirm it. The balance is paid on site when the vehicle is dropped off, by bank card or in cash. The Customer may also choose to pay in full online.

Online payments are secured by our provider Stripe. Flexairpark stores no bank details on its servers.

Bookings are made through the booking flow accessible from the home page. The Customer enters their entry and exit dates, licence plate and contact details, and pays the deposit.

Once payment has been validated, the Customer receives a confirmation email containing their booking reference, the address of the car park allocated to them and the instructions for the day of drop-off. If this email has not arrived within 30 minutes of payment, the Customer is invited to check their spam folder or to contact support.

The exact car park allocated among the available sites (Bessenveldstraat, Berkenlaan, Haren) is specified in the confirmation email.

The Customer may take out cancellation insurance for €8 when booking. This option is ticked by default and can be unticked.

With cancellation insurance: full refund whenever the cancellation occurs, including in the event of a no-show.

Without cancellation insurance:

• Cancellation at least 24 hours before the scheduled entry date: full refund of the deposit.
• Cancellation less than 24 hours before the entry date, or no-show: the deposit paid is forfeited.

Any cancellation request must be made from the customer area or, failing that, by email to contact@flexairpark.com.

Flexairpark does everything possible to ensure the security of the vehicles entrusted to it, in particular through CCTV in the indoor areas and permanent lighting of the outdoor car parks. The Customer nevertheless remains responsible for their vehicle and its contents throughout the period of parking.

The Customer is expressly advised not to leave any valuables visible in the vehicle. Flexairpark accepts no liability in the event of theft of personal belongings left inside the vehicle.

If damage is noted when the vehicle is taken in or returned, a written condition report is drawn up with the driver and signed by both parties.

Neither party may be held liable for any delay or non-performance resulting from an event of force majeure, as defined by Belgian case law: transport strikes, exceptional weather conditions, an imposed closure of an airport zone, a pandemic, or any unforeseeable and insurmountable event.

In such a situation, Flexairpark undertakes to inform the Customer as soon as possible and to offer an alternative (postponement, full refund).

Data collected in connection with the booking is processed in accordance with our privacy policy and with the General Data Protection Regulation (GDPR — EU Regulation 2016/679).

The Customer has the right to access, rectify, erase and port their data, and to object to its processing. These rights may be exercised by writing to contact@flexairpark.com.

These Terms are governed by Belgian law. Failing an amicable settlement, any dispute relating to their interpretation or performance will be brought before the competent courts of [to be completed — judicial district — e.g. Brussels].

Before taking any legal action, the Customer is invited to contact customer service in order to seek an amicable solution. In accordance with European regulations, the Customer may also use the European online dispute resolution platform: ec.europa.eu/consumers/odr.

Flexairpark reserves the right to amend these Terms at any time. The version applicable to a given booking is the one in force at the time that booking was confirmed.

Substantial amendments are notified to the Customer by email at least 30 days before they take effect, for customers holding an active booking on that date.

Validating a booking on flexairpark.com constitutes full and complete acceptance of these Terms. The Customer acknowledges having read them and accepting them without reservation before making any payment.

A copy of the Terms in force at the time of booking is accessible from the confirmation email and kept by Flexairpark for the legally required period (7 years for accounting obligations).