Frequently asked questions
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Booking
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You can book directly online by entering your contact details, your departure and return dates, your airport, and the requested information about your vehicle and trip.
You receive a booking confirmation by email with the practical details about your parking and the shuttle service.
Arrival & shuttle
We recommend arriving at least 2 hours before your flight so you can complete any formalities and take the shuttle to the airport in good conditions.
A shuttle takes you between the car park and your airport terminal. On your return, the shuttle comes to collect you following the procedure stated in your booking confirmation.
Yes, the shuttle transfer between the car park and the airport is included in the booking for 3 passengers. Beyond 3 passengers, count €5 per additional passenger.
The shuttle service is available 24/7.
The number of passengers included may depend on the conditions of the booked offer. It is advisable to check this when booking.
Standard luggage is accepted. For bulky or special items, we advise contacting us in advance to check whether transport is feasible.
Changes & cancellation
Yes, a change is generally possible subject to availability. Fees or a price adjustment may apply depending on the nature of the change.
Yes, from your customer account. With the cancellation insurance (€8, offered at booking), you're fully refunded whenever you cancel. Without it, no refund is possible.
If you collect your vehicle after your planned return date and time, a surcharge per extra day applies, payable on site on return. The applicable rate is shown to you at the time of booking.
Parking & security
Yes, we place great importance on the security of parked vehicles. The car parks are operated with security measures adapted to each site.
Keys are not required.
Large vehicles are only accepted in the outdoor car park.
Charging stations are available in the outdoor car parks.
We do our best to welcome all travellers in the best conditions. For a specific need, we invite you to contact us in advance.
Return & support
On your return, follow the instructions in your booking confirmation to contact the shuttle and reach the indicated pick-up point.
Any change to your return time or date may lead to a price adjustment or depend on availability. Please let us know as soon as possible.
The contact details are on your booking confirmation. We recommend keeping this email for the entire duration of your trip.